Home » Privacy policy

PRIVACY POLICY

Last updated: 23 July 2026

This Sweetzone privacy policy explains how Sweetzone Ltd collects, uses, stores and protects your personal information. It applies when you visit our website, contact us, submit an enquiry or use our services.

Above all, we respect your privacy and take data protection seriously. Therefore, we only use personal information for clear business purposes and in line with UK data protection law.

About the Sweetzone Privacy Policy

The Sweetzone privacy policy explains what information we collect and why we need it. In addition, it explains how we use your information, who may receive it and what rights you have.

Who We Are

In particular, Sweetzone Ltd is responsible for the personal information covered by this policy.

Sweetzone Ltd
Company number: SC232447
Pearce Avenue
West Pitkerro Industrial Estate
Dundee
Scotland
DD5 3RX

Telephone: 01382 738000
Email: info@sweetzone.co.uk

What Personal Information We Collect

The information we collect depends on how you interact with Sweetzone. For example, we may collect:

Name
Company or organisation name
Job title
Email address
Telephone number
Billing, delivery or business address
Postcode
Account, enquiry or order details
Marketing preferences
Information included in enquiries or complaints
Feedback, survey responses or competition entries
IP address and browser type
Device information and website activity
Cookie and analytics information
Other information you choose to provide

How We Collect Your Information

For example, personal information may be collected when you:

Complete a form on the Sweetzone website
Contact us by email, telephone or social media
Make a trade, export or product enquiry
Open or manage a customer account
Place or discuss an order
Subscribe to marketing communications
Enter a promotion, survey or competition
Submit feedback or a product complaint
Browse or use our website

In addition, information may come from other organisations. For instance, these may include retailers, delivery companies, fulfilment partners, website providers and social media platforms.

How We Use Personal Information

Sweetzone may use personal information for several business purposes. For example, we may use it to:

Respond to enquiries
Provide product information
Set up and manage customer accounts
Process orders and payments
Arrange collections and deliveries
Provide order or account updates
Handle refunds, returns and complaints
Investigate product quality or safety matters
Improve our products and services
Improve our website
Manage customer relationships
Send permitted marketing communications
Protect our website and systems
Prevent fraud or misuse
Meet legal and regulatory duties

Our Reasons for Using Your Information

As a general rule, we only use personal information when we have a lawful reason.

Providing Products and Services

To provide products or services, we may need to use your information. For example, it may help us manage your account or fulfil an order.

Before entering into a contract, information may also help us respond to your request.

Meeting Legal Duties

Sometimes, the law requires us to use or retain information. For example, we may need to keep financial or transaction records.

Furthermore, Sweetzone may need to meet tax, accounting, product safety and consumer protection rules.

Supporting Our Business

Our legitimate business interests may require us to use certain information. For instance, this may include answering enquiries or improving our services.

Similarly, the information may help us protect our systems and manage customer relationships. However, we will consider your privacy rights before relying on these interests.

Your Consent

For some activities, we may rely on your consent. This may include optional cookies or certain marketing communications.

Nevertheless, you can withdraw your consent at any time.

Marketing Communications

Where the law allows, we may send information about Sweetzone products, services, promotions and company news.

However, you can stop receiving marketing emails at any time. Simply select the unsubscribe link or contact info@sweetzone.co.uk.

Afterwards, we may keep limited information on a suppression list. As a result, we can respect your request and avoid contacting you by mistake.

Who We Share Personal Information With

In some cases, trusted organisations may receive information when they help us run our business. However, we only share it when there is a valid reason.

For example, these organisations may include:

Payment providers and banks
Delivery and freight companies
Logistics providers
Warehousing and fulfilment partners
Website hosting providers
Technical support providers
Ecommerce platforms
Accounting platforms
Customer management platforms
Email and marketing providers
Website analytics providers
Manufacturers and suppliers involved in product investigations
Accountants, insurers and legal advisers
Government bodies and regulators
Courts and law enforcement authorities

Sweetzone does not sell personal information. Moreover, service providers must protect your information and use it only for the agreed purpose.

International Transfers

In some cases, service providers may store or process information outside the United Kingdom.

When this happens, we use suitable safeguards. For example, we may use approved contracts.

Alternatively, we may work with providers based in countries that have recognised data protection standards.

How Long We Keep Personal Information

As a general rule, personal information is kept only for as long as we need it.

However, the retention period depends on the type of information and why we collected it.

In some cases, tax, accounting, legal or product traceability rules affect how long records must be kept.

For example, financial records may remain on file for the period required by law. Meanwhile, complaint records may be retained during a product investigation.

Finally, we will delete, anonymise or securely destroy information when we no longer need it.

How We Protect Your Information

Furthermore, suitable security measures help protect your personal information.

For example, these measures can help prevent loss, misuse, unauthorised access, alteration and disclosure.

In practice, we may use secure systems, access controls, passwords, backups and staff procedures.

Even so, no website or internet transmission is completely secure.

Cookies and the Sweetzone Privacy Policy

The Sweetzone privacy policy also explains how we use cookies and similar tools.

Cookies help the website work, remember settings and protect forms. In addition, they may help us measure website traffic.

Some cookies are essential. However, analytics, advertising and social media cookies may require your consent.

Where consent is required, we will ask before using non-essential cookies.

Afterwards, you can accept, reject or manage cookies through our website controls.

Alternatively, you can change your browser settings. However, blocking essential cookies may affect how the website works.

Links to Other Websites

In addition, our website may link to retailers, social media platforms and other external websites.

Once you leave our website, another organisation controls your information.

Therefore, Sweetzone is not responsible for the privacy, security or content of external websites.

Before providing personal information, you should read the privacy policy of the relevant external website.

Your Rights Under the Sweetzone Privacy Policy

Depending on the circumstances, you may have the right to:

Receive a copy of the information we hold about you
Correct inaccurate information
Complete missing information
Request deletion of information in certain cases
Restrict how we use your information
Object to certain uses of your information
Object to direct marketing at any time
Transfer certain information
Withdraw consent where we rely on it

To exercise your rights, contact info@sweetzone.co.uk.

Before responding, we may need to confirm your identity. Therefore, this step helps protect your information from unauthorised access.

Children’s Information

Importantly, our website and trade services are not designed to collect information directly from children.

However, if we discover that a child’s information was collected without a valid reason, we will take steps to delete it.

Updates to the Sweetzone Privacy Policy

We may update this Sweetzone privacy policy when our services, technology, suppliers or legal duties change.

When changes are made, the updated privacy policy will appear on this page.

In addition, we will change the date shown at the top. Therefore, we recommend checking this page from time to time.

Related Sweetzone Information

Finally, more information is available elsewhere on the Sweetzone website:

Contact Us About the Sweetzone Privacy Policy

For questions about this Sweetzone privacy policy, contact us using the details below.

Sweetzone Ltd
Pearce Avenue
West Pitkerro Industrial Estate
Dundee
Scotland
DD5 3RX