By continuing to use this website, you agree to follow these Sweetzone terms and conditions. However, if you do not accept them, you must stop using the website.

Last updated: 23 July 2026

About These Sweetzone Terms and Conditions

Throughout these Sweetzone terms and conditions, the words “we”, “our” and “us” refer to Sweetzone Ltd. The words “you” and “your” refer to the person visiting or using the website.

The website covered by these terms is:

https://sweetzone.co.uk/

Who We Are

Sweetzone Ltd owns and operates this website.

Sweetzone Ltd
Company number: SC232447
Pearce Avenue
West Pitkerro Industrial Estate
Dundee
Scotland
DD5 3RX

Telephone: 01382 738000
Email: info@sweetzone.co.uk

Changes to These Sweetzone Terms and Conditions

We may update these Sweetzone terms and conditions when our website, services or business arrangements change.

When changes are made, the updated version will appear on this page. In addition, we will change the date shown at the top.

Therefore, you should review this page whenever you use the website.

Other Sweetzone Policies

Other Sweetzone policies may also apply when you use this website.

• Privacy Policy, which explains how we collect, use and protect personal information
• Returns Policy, which explains how returns and refunds are handled
• Shipping Policy, which explains our delivery arrangements
• Contact page, which provides our current contact details

Website Access Under These Sweetzone Terms and Conditions

Access to the Sweetzone website is provided on a temporary basis.

From time to time, we may update, suspend or remove parts of the website without notice. As a result, we cannot guarantee that every page, product or feature will always remain available.

You are responsible for arranging your own internet access. Furthermore, anyone using your connection must also follow these Sweetzone terms and conditions.

Acceptable Use Under These Sweetzone Terms and Conditions

You must use the website lawfully and responsibly.

In particular, you must not:

• Damage, interrupt or impair the website
• Attempt to gain unauthorised access to the website or its systems
• Introduce viruses, malware or other harmful material
• Reverse engineer, decrypt or interfere with any part of the website
• Use false details or impersonate another person
• Use another person’s information without permission
• Publish unlawful, abusive, offensive or misleading material
• Use the website in a way that breaches applicable laws
• Attempt to bypass website security measures

For example, any attempt to damage or breach the website may result in access being blocked. Where appropriate, we may also report the matter to the relevant authorities.

Social Media Conduct

Sweetzone will not accept racist, abusive, threatening, political, provocative or otherwise inappropriate content on its social media pages.

Consequently, users who post unacceptable content may be blocked, reported or removed from our mailing lists.

Viruses and Device Security

You are responsible for protecting your own devices and systems. Therefore, you should use suitable antivirus software and security controls.

Sweetzone is not responsible for loss caused by a failure to protect your computer or device properly.

Intellectual Property Rights

Sweetzone owns or licenses the content published on this website.

This content may include:

• Branding and logos
• Product names
• Website designs
• Images and photographs
• Videos and audio
• Written copy
• Artwork and illustrations
• Graphics and marketing materials

You must not copy, change, publish, sell or commercially use this content without our written permission.

However, you may print or download limited website content for your own private and non-commercial use.

Any approved use must clearly acknowledge Sweetzone as the owner or source. In addition, images must not be separated from accompanying text in a misleading way.

These Sweetzone terms and conditions also apply to the product information displayed on our website.

Product Information

We aim to ensure that product information on the website is accurate and up to date.

Nevertheless, product descriptions, packaging, colours, weights and images may change. Website images are therefore provided for general guidance and may not show the exact size or appearance of a product.

Product availability may also change without notice. Where possible, unavailable lines will be marked as out of stock or removed from the relevant page.

If we need to make a significant change to a confirmed order, we will contact you before proceeding.

Prices and Payments Under These Sweetzone Terms and Conditions

Where prices appear on the website, we aim to display them accurately.

However, mistakes may occasionally occur. If we identify an incorrect price before processing an order, we may contact you and ask whether you wish to continue at the correct price.

Product and delivery prices may change without prior notice. In addition, any applicable VAT or delivery charge will be shown during the relevant ordering process.

Where payment is required, products will not be dispatched until we receive the full amount due.

Sweetzone may cancel an order where:

• A product is unavailable
• A price or description is incorrect
• Payment cannot be authorised
• The order breaches these terms
• Fraud or misuse is suspected
• We cannot fulfil the order for another valid reason

If we cancel an order after taking payment, we will arrange a refund for the amount paid.

Order Processing

Orders placed after the stated daily cut-off time may move to the next working day.

Similarly, orders placed on Saturdays, Sundays or public holidays may not be processed until the next working day.

Processing and dispatch times are estimates only. Therefore, they should not be treated as guaranteed delivery dates.

The following delivery rules form part of the Sweetzone terms and conditions.

Delivery Under the Sweetzone Terms and Conditions

Delivery availability depends on the website, ordering channel and delivery address used.

Where delivery is offered, the available options and charges will normally appear during the order process.

Delivery times may vary because of:

• Stock availability
• The delivery address
• Courier delays
• Weather or travel disruption
• Public holidays
• Events outside our reasonable control

For some remote areas, delivery may take longer. For example, this may include the Scottish Highlands, islands and Northern Ireland.

Furthermore, international delivery terms may vary by destination and ordering arrangement.

We may change our courier or delivery method when reasonably necessary.

Delayed or Missing Deliveries

If an order appears delayed or missing, please contact the relevant courier and Sweetzone as soon as possible.

When contacting us, provide your order number, delivery address and any tracking information available.

Cancellations Under These Sweetzone Terms and Conditions

Please contact us promptly if you wish to cancel or amend an order.

Send your request to info@sweetzone.co.uk and include your order number.

However, we may be unable to cancel an order after it has entered processing, packing or dispatch.

If cancellation remains possible, any approved refund will normally return to the original payment method. Processing times will depend on the bank or payment provider.

For more information, please read our Returns Policy.

These Sweetzone terms and conditions should be read alongside our separate Returns Policy.

Returns and Product Concerns

We aim to supply products in good condition.

If you are unhappy with an item, contact us promptly and provide:

• Your order number
• The product name
• A clear description of the issue
• Photographs where relevant
• The batch code
• The best-before date
• The delivery date

This information helps us investigate the matter properly.

Although we take care when packing products, tubs or packaging may occasionally suffer damage during transit. Therefore, please retain the product and packaging until we confirm the next steps.

Links to Other Websites

The Sweetzone website may include links to retailers, social media platforms and other external websites.

However, Sweetzone does not control those websites. As a result, we are not responsible for their content, availability, security or privacy practices.

You should review the terms and privacy policy of an external website before using it or providing personal information.

This section explains the limits that apply under the Sweetzone terms and conditions.

Liability Under the Sweetzone Terms and Conditions

We take reasonable steps to keep the website accurate, secure and available.

However, we cannot guarantee that:

• The website will always be available
• The website will be completely free from errors
• All content will remain current
• Every product will remain in stock
• External links will remain active
• The website will be completely free from harmful material

To the extent permitted by law, Sweetzone is not responsible for loss caused by:

• Using or being unable to use the website
• Relying on website content
• Interruptions outside our reasonable control
• Third-party products, services or websites
• Viruses or harmful material introduced by another party
• Failure to use suitable device security

Nothing in these Sweetzone terms and conditions excludes liability where the law does not allow exclusion.

Business Use

Unless we expressly agree otherwise, the public website is provided for general information and permitted personal use.

Therefore, Sweetzone is not responsible for business losses such as lost profit, lost revenue, business interruption or lost opportunity arising from unauthorised reliance on the website.

Events Outside Our Control

Sometimes, circumstances outside our reasonable control may prevent or delay performance.

For example, these events may include:

• Severe weather
• Transport disruption
• Courier failures
• Industrial action
• Utility or internet outages
• Government restrictions
• Supply-chain disruption
• Public emergencies

Where this happens, we will take reasonable steps to reduce the impact.

No Waiver

If Sweetzone delays exercising a right under these Sweetzone terms and conditions, that delay does not mean we have waived the right.

Similarly, exercising one right does not prevent us from exercising another right later.

Your Responsibility to Sweetzone

You are responsible for loss caused by your unlawful use of the website or a serious breach of these Sweetzone terms and conditions.

Where permitted by law, you may also be responsible for reasonable costs or liabilities caused by that breach.

Severability

If a court finds part of these terms invalid or unenforceable, the remaining sections will continue to apply.

Governing Law and Jurisdiction

These Sweetzone terms and conditions are governed by the applicable laws of Scotland.

Any dispute will be dealt with by the courts that have jurisdiction under applicable UK law.

For general information about consumer rights, visit the official UK Government consumer protection guidance.

Related Sweetzone Information

Finally, you can find more information on the Sweetzone website:

• Read our Privacy Policy
• Contact Sweetzone
• Read our Halal Information
• Learn about the Sweetzone story

Contact Us About These Sweetzone Terms and Conditions

Contact us if you have questions about these Sweetzone terms and conditions.

Sweetzone Ltd
Pearce Avenue
West Pitkerro Industrial Estate
Dundee
Scotland
DD5 3RX

Telephone: 01382 738000
Email: info@sweetzone.co.uk