We welcome trade enquiries from buyers of confectionery within the UK, Europe and around the world.
Can’t find the information you need?
We have many other ways to get in touch:
Phone us on : +44 (0)1382 738000
Email us at : info@sweetzone.co.uk
Who do you deal with?
We deal with a large variety of clients ranging from the major supermarkets, cash and carries, foodservice wholesalers, e-commerce specialists and retail chains, through to small sole trader and partnership businesses.
We have been doing this for over 20 years, have dealt with thousands of customers so we should be broadly familiar with your requirements and will aim to guide you through the best options for your business.
What is the minimum order quantity?
The minimum order is a mixed pallet.
Customers can mix up many different products on a pallet so you could have an assortment of tubs, 1kg bags, retail bags and mini tubs all mixed up on one pallet, or on multiple pallets.
What should I do if I cannot order in full pallet quantities?
For buyers who do not buy in pallet quantities, we have many distributors and wholesalers around the country who we would be happy to put you in touch with. Just give us a call, let us know what area you are in and we'll try and find someone who can help you.
How long does it take to get my deliveries?
We deliver all over the UK on a daily basis. Lead times from the time of placing your order are generally 3 - 4 working days. Next day options are available within the UK if the order is placed early enough in the day and if it is urgent we will always try and prioritise your order within reason.
For Europe we have expedited deliveries available to France, Germany, Belgium, Holland, Spain and Scandinavia which will generally arrive within 7 – 10 working days. Customers can arrange their own collections if they prefer.
For deliveries outwith Europe, our customers normally provide us with the address of their UK freight forwarder and we deliver the goods directly to them.
How do I set up an account with you?
If you would like to open an account, place an order, find a local distributor, or have any other trade enquiries, please contact our office on +44 (0) 1382 738000.
Do you offer credit accounts?
While many of our smaller customers prefer to work on a proforma basis we are happy to offer credit accounts subject to a minimum spend of £2,000 per month and a satisfactory credit report on Creditsafe
How do I place orders?
You can place orders via our app or desktop portal, using an excel order form or over the phone. We try to make things easy for our customers.
The benefits of the online desktop portal and app is that they allow you to check stock levels easily, you can place orders in your own time rather than within our normal working hours and orders entered using this method means that they do not need to be manually entered into our systems which may lead to faster processing times.
If you find more conventional methods easier for you that's fine with us as well.
